Muscat, Oman – The Sultanate of Oman has introduced the National Platform for Suggestions, Complaints, and Reports (Tajawob), a groundbreaking initiative aimed at enhancing community engagement, improving government services, and strengthening communication between citizens and government entities.
A Unified System for Public Participation
The Tajawob Platform brings together over 55 government institutions in its initial phase, with plans to expand further in the coming stages. It serves as a centralized digital system that allows citizens, residents, and private sector businesses to submit feedback, complaints, reports, and inquiries related to government services.
By leveraging artificial intelligence (AI), the platform streamlines responses and ensures efficient handling of public concerns.
Experts Highlight the Platform’s Impact
Government specialists and public affairs experts have emphasized the significant role of Tajawob in:
✔️ Boosting community participation
✔️ Enhancing government accountability
✔️ Strengthening citizen-government communication
✔️ Encouraging constructive feedback and complaints
Dr. Amal Talib Al Jahwari, Director of the Information Department at Majlis Al Shura, described Tajawob as a landmark initiative that aligns with His Majesty the Sultan’s vision to establish an interactive platform for citizen engagement and transparent governance.
Meanwhile, Mubarak bin Khamis Al Hamadani, a social researcher, praised the platform as a transformative step in government operations, ensuring that public voices are heard and addressed efficiently.
Rashid bin Abdullah Al Shizani, a public affairs analyst, noted that Tajawob would promote a culture of constructive dialogue, allowing the government to make informed decisions based on real-time feedback from the public.
Enhancing Government Efficiency with AI Technology
The platform integrates AI-driven solutions to optimize user experience and accelerate response times. It enables the government to gather insights, identify common issues, and implement data-driven improvements in public services.
Additionally, dedicated central and executive teams have been established within government departments to ensure that strategic objectives are met efficiently.
Launched at ‘Together We Progress’ Forum
The Tajawob Platform was unveiled during the third edition of the ‘Together We Progress’ Forum, a government initiative focused on improving public sector efficiency and enhancing service delivery in Oman.
This innovative system marks a major leap forward in digital governance, reinforcing Oman’s commitment to transparency, public engagement, and service excellence.
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